Serve Like Elias

Dear Servant Leaders,

“…just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.” Matthew 20:27-28

I’ll get right to the leader lesson on this one – in your ministry, serve people like Elias… Walter Elias Disney, that is. Whether you are a Disney fan or not, there is no denying that the Magic in the Mouse has long-since seen the Disney Corporation become the world leader in customer service and satisfaction. How else do you explain the success of the Disney Institute, the leadership training program that has the top companies around the world coming to listen, look and learn? Why are they the best? Because at Disney World, everyone is treated like royalty. Because they do customer service at a level few rival. Because, little details matter to the Disney cast that most other company’s employees and representatives disregard.  Because such things have everything to do with the level to which we value people. Because they know that everything people experience is a reflection on the brand name… Walt Disney. And, make no mistake, at Disney Resorts and parks around the world, people know they matter.

Jesus Christ modeled what it meant to be a servant. From little children to beggars, rich and poor, Jew and Gentile, people mattered to the Master. The question is, do they matter to us? Do people get the sense when they leave an experience with our ministries that their presence was anticipated and their return longed for? Do they know that they matter as much as those already part of the club? Is their experience an accurate reflection of our brand name, Christian, and of the one we represent, Jesus Christ? Does this kind of “wineskin” stuff really matter that much? That depends… are you content with the present level of attraction to your ministry and the resulting influence in your community?

Here is a great resource for those of you who want to go to the next level when it comes to valuing people – Be Our Guest, Perfecting the art of customer service by the Disney Institute. Just click on the book below for an inside look! However, a word of caution, if you dare to read it in the light of servanthood, prepare to be convicted and challenged by a sobering thought… Are people as practically important to those representing Jesus as they are to those reprensenting Mickey Mouse?

“Life is so unnerving for a servant whose not serving.” – The Candlestick, Beauty and the Beast

Tom

Be Our Guest: Perfecting the Art of Customer Service

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